Liability Notice

This Liability Notice explains the relationship between FitTrainr Inc. ("FitTrainr", "we", "us", or "our"), the independent coaches who use the FitTrainr platform, and the clients those coaches work with. It also sets out the limits on our liability that apply when you use the Service. Read it together with our Terms of Service, Wellness Disclaimer, and Privacy Notice.

1. Platform-as-Conduit

FitTrainr is a separate legal entity from the coaches who use the platform. Coaches are independent contractors and independent business operators. They are not employees, agents, partners, joint venturers, or representatives of FitTrainr, and nothing about their use of the Service creates such a relationship.

FitTrainr provides the platform — the software, hosting, messaging transport, scheduling tools, content storage, and payment processing infrastructure that coaches and clients use to interact. FitTrainr does not provide coaching, nutrition advice, training programs, dietary recommendations, behavioural counselling, physiotherapy, medical guidance, or any other professional service. We are the road; we are not the driver.

2. Coach Independence

Each coach who uses FitTrainr operates their own business under their own name. They set their own prices, define their own coaching methodology, choose which clients to work with, and are responsible for their own professional licensing where applicable. FitTrainr does not vet coaches' credentials, audit their methods, review their plans, or supervise their conduct.

Coaches are solely responsible for the accuracy, legality, safety, and appropriateness of any guidance they provide to their clients, and for compliance with any laws, regulations, licensing rules, or professional standards that apply to them in their jurisdiction. Where a coach holds a credential — registered dietitian, certified personal trainer, sports medicine professional, or otherwise — that credential belongs to the coach personally and not to FitTrainr.

3. Conversation Responsibility

Conversations between coaches and their clients — including in-app text messages, group chats, voice notes, video calls, file shares, and any other communication routed through the Service — are between those parties. FitTrainr stores and transmits these communications only to deliver the Service.

FitTrainr does not review, screen, edit, endorse, verify, or take responsibility for the content of those conversations. We do not act as an editor or publisher of coach guidance. The fact that a message travels through our infrastructure does not mean we have read it, approved it, or vouch for it. Any reliance you place on a coach's guidance is at your own risk, and clients are solely responsible for evaluating that guidance and for consulting qualified healthcare or other professionals before acting on it.

4. Limitation of Liability

FitTrainr cannot be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from coach-client interactions, coach guidance, or any actions taken based on coach guidance.

To the maximum extent permitted by applicable law, FitTrainr's total aggregate liability to you for any and all claims arising out of or related to the Service — whether in contract, tort (including negligence), warranty, statute, or any other legal theory — is limited to the greater of (a) the total amount you actually paid to FitTrainr for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD 100. This cap applies in the aggregate, not per claim.

FitTrainr is not liable for lost profits, lost revenue, lost data, loss of goodwill, business interruption, personal injury, or any damages arising from your reliance on guidance, content, or information made available through the Service. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest amount permitted by law.

5. Indemnification

You agree to defend, indemnify, and hold harmless FitTrainr, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including reasonable attorneys' fees) arising from: (a) your use of and access to the Service; (b) your violation of these terms or any other policy published on this site; (c) your violation of any third-party right, including any intellectual property right, publicity, confidentiality, property, or privacy right; (d) any guidance you provide to a client or any action you take in reliance on guidance provided by a coach; or (e) any other party's access to and use of the Service with your account credentials.

6. Force Majeure

FitTrainr will not be liable for any failure or delay in the performance of its obligations under these terms when caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, labour disputes, power or telecommunication outages, internet backbone failures, cyberattacks, or failures of third-party services on which the Service depends (including cloud hosting providers, payment processors, and authentication providers).

7. No Warranty

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected.

8. Acknowledgement

You acknowledge that you have read this Liability Notice, understand it, and agree to be bound by it. You also acknowledge that the limitations on liability set out above are a fundamental basis of the bargain between you and FitTrainr and that we would not provide the Service without them.

9. Contact

Questions about this Liability Notice? Email support@fittrainr.com.