Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and FIT TRAINR LLC ("FitTrainr", "we", "us") and govern your access to and use of the FitTrainr platform — the website, web application, and mobile apps (together, the "Service"). By creating an account or using the Service you agree to these Terms.

If you do not agree, do not use the Service.

What FitTrainr Is

FitTrainr is business-management and client-relationship (CRM) software for fitness, nutrition, and wellness coaches and the businesses they operate. The Service provides tools to manage clients, build and assign programming, schedule sessions, collect payments, create forms, publish content, and communicate.

FitTrainr is a software platform and tool only. It is not a coaching, nutrition, dietary, medical, or healthcare service, and it is not a party to the relationship between a coach or business and their clients. See our Wellness Disclaimer and Liability Notice.

1. Eligibility

You must be at least 18 years old to use the Service. This applies to every account: coaches, clients, organisation administrators, and ambassadors. By creating an account or using the Service you represent that you are 18 or older and that you have the legal capacity to enter into a binding contract in your jurisdiction. A coach's invitation can only be accepted by someone who is 18 or older.

Earlier versions of this page said 16. The Terms you accept inside the app already require 18, and this page now matches them. If you are 16 or 17 and created an account before 2026-10-03, you may keep using it until 2026-11-02 so you can save what you need; email support@fittrainr.com and we will send you a copy of your data. After that date, an account we learn belongs to someone under 18 is closed and its data deleted.

If you are using the Service on behalf of an organisation (for example, a coaching business or gym), you represent that you have authority to bind that organisation to these Terms, and "you" in these Terms refers to that organisation.

2. Accounts

You are responsible for the security of your account. Keep your sign-in credentials confidential, enable two-factor authentication where available, and notify us immediately at support@fittrainr.com if you believe your account has been compromised.

You are responsible for everything that happens under your account, whether or not you authorised it, until you have notified us of compromise.

3. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in suspension or termination of your account.

You may not attempt to manipulate, probe, or circumvent the safety systems of the Platform's AI features, including by prompt injection, jailbreak attempts, or attempts to extract system instructions or safety configuration.

3.1 AI features monitoring

AI interactions are monitored and logged for abuse-prevention and security purposes as described in the Privacy Notice. We may limit, suspend, or disable AI features for your account — automatically or manually — if abuse signals are detected. Automatic suspensions are subject to administrator review; contact support@fittrainr.com to request review.

4. Subscriptions, Billing, and Refunds

Coaches pay a subscription fee for use of the Service; clients invited by a coach use the Service at no charge. Pricing and tier details are published at https://app.fittrainr.com/pricing.

4.1 Trials

Free trials, where offered, last for the period stated when you sign up. No payment method is required to start a trial, and you will not be charged during the trial or automatically when it ends. When the trial ends, access to paid features is paused until you select a plan and complete payment. A subscription begins, and billing starts, only when you select a plan and authorize payment.

4.2 Billing cycle

Subscriptions renew automatically at the end of each billing period (typically monthly or annually). You can change or cancel your plan at any time from your billing settings.

4.3 Refunds

We do not provide refunds for partial subscription periods, except where required by law. If you believe you have been billed in error, contact support@fittrainr.com.

4.4 Price changes

We may change subscription pricing. Material changes apply to your next renewal and will be communicated by email at least 30 days in advance. You may cancel before the new price takes effect.

5. Coaches: Specific Terms

If you sign up as a coach, you additionally agree:

• To act professionally toward your clients and to comply with all local licensing, certification, and insurance requirements applicable to your practice.
• That you are an independent contractor and not an employee, agent, or representative of FitTrainr. Nothing in these Terms creates a partnership, joint venture, or franchise.
• That the guidance you provide your clients is your own professional opinion. FitTrainr does not review, endorse, or assume responsibility for that guidance.
• Not to provide medical advice, diagnose, treat, cure, or prevent any disease, or hold yourself out as a healthcare provider through the Service.
• To handle your clients' personal information in accordance with applicable law.
• Not to use the Service as, or on behalf of, a HIPAA covered entity or business associate (for example as a patient record, for insurance billing or claims, or to store Protected Health Information).
• To use client data you see in the Service, including device data a client chooses to share with you, only to coach that client.
• Not to make a client's sharing of device data a condition of coaching them.

6. Ambassadors: Specific Terms

If you participate in the FitTrainr Ambassador Program, you additionally agree:

• That you are an independent contractor and not an employee, agent, or legal representative of FitTrainr. Nothing in these Terms or your ambassador agreement creates an employment, agency, partnership, or franchise relationship.
• To comply with the FTC Endorsement Guides (16 CFR Part 255) and all applicable advertising laws. You must clearly and conspicuously disclose your material connection to FitTrainr (e.g., #ad, #sponsored, #FitTrainrPartner) in all promotional content, including social media posts, videos, blogs, and any other medium.
• That FitTrainr may publish limited profile information about you (display name, social media handle, and platform) on our marketing website to identify you as a program participant.
• That you are solely responsible for your own tax obligations, including reporting referral commissions as income. FitTrainr will issue IRS Form 1099-NEC (via Stripe) if your annual earnings exceed applicable thresholds.
• That FitTrainr may terminate your participation in the Ambassador Program immediately and without cause. Termination deactivates your referral links and codes, removes your profile from the marketing website, and revokes access to ambassador features. Pending commissions are paid per the schedule in your ambassador agreement.
• Not to make false, misleading, or unsubstantiated claims about FitTrainr or its Service. You must not represent that you have professional qualifications you do not hold, or imply that FitTrainr provides medical, dietary, or healthcare services.

The full terms of the Ambassador Program are set out in the individual ambassador agreement you sign upon enrollment and in our Affiliate & Ambassador Disclosure.

7. Clients: Specific Terms

If you sign up as a client, you additionally acknowledge:

• That FitTrainr is a wellness and fitness platform — not a medical service. See our wellness disclaimer.
• That your coach is an independent professional whose advice is their own. You are solely responsible for evaluating that advice and consulting qualified professionals before acting on it.
• That you will not rely on the Service or your coach for emergency situations, medical conditions, or anything that requires immediate professional intervention.
• That data from connected devices and health apps is recorded by those devices and apps, may be incomplete or inaccurate, and is shown as recorded. FitTrainr does not check, interpret or verify it.

Connected health apps are available at no extra charge to every client who has an active coach on FitTrainr, except where section 14 of the Privacy Notice says they are not offered. Connecting one, and sharing its data with your coach, are separate choices you make in the app.

8. Your Content

You retain all rights to the content you upload to the Service — nutrition logs, photos, workout history, messages, programs you author, articles you publish. By uploading content you grant FitTrainr a worldwide, non-exclusive, royalty-free licence to host, store, display, and transmit that content solely for the purpose of operating the Service for you and the people you have authorised (such as your coach or your clients).

We do not use your content for any other purpose. We do not train public AI models on your content. We do not licence your content to third parties.

9. Intellectual Property

The Service, including its software, design, logos, and platform-authored content, is owned by FitTrainr and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

You may not copy, modify, distribute, sell, or reverse-engineer the Service except to the extent expressly permitted by law.

10. Suspension and Termination

We may suspend or terminate your account if you violate these Terms, the Acceptable Use Policy, or any applicable law; if your account presents a security or fraud risk; or if your subscription is past due.

You may terminate your account at any time. See Account Deletion for the steps. Termination does not relieve you of any payment obligations accrued before termination.

11. Disclaimers

The Service is provided "as is" and "as available" without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

FitTrainr does not warrant that the Service will be uninterrupted, error-free, or free of harmful components, nor that any defect will be corrected.

12. Limitation of Liability

To the maximum extent permitted by law, FitTrainr will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service.

FitTrainr's maximum aggregate liability arising out of or related to these Terms or the Service is capped at the greater of (a) the amount you paid to FitTrainr in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100).

Specific liability disclaimers regarding coach-client interactions are set out in our Liability Notice.

13. Indemnification

You agree to indemnify and hold harmless FitTrainr, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; or (c) your violation of any rights of a third party.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction and venue of those courts.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

15. Text Message (SMS) Programs

Coaches on FitTrainr may use the Service to send text messages to people who have agreed to receive texts from them. Each coach runs their own text message program and is its sender; FitTrainr provides the software. FitTrainr does not text leads or clients in its own name.

15.1 If you receive texts from a coach

The coach's own SMS terms, linked next to the text message checkboxes on that coach's forms and booking page, govern their program. In every coach's program:

• Consent. Texts about your enquiry and appointments, and offers and promotions, are separate choices, each with its own unchecked checkbox. Neither is required, and consent is not a condition of purchasing any good or service.
• Frequency. Message frequency varies.
• Cost. Message and data rates may apply, according to your mobile carrier plan.
• Opting out. Reply STOP to any message to stop receiving messages. Reply HELP for help, or contact support@fittrainr.com.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

15.2 If you are a coach

• You are the sender. Your program is registered with mobile carriers in your own name or your business's name, and every text you send identifies you.
• Consent. You text only people who agreed to receive texts from you, and you send offers and promotions only to people who gave that separate consent. You never use a list that was bought, rented or shared by someone else.
• Opt-outs and the law. You honor every request to stop, in any reasonable form, and you comply with the laws that apply to text messages, including the Telephone Consumer Protection Act and state rules on when texts may be sent.
• Content. Coaches are independent professionals (see Section 5) and are responsible for the content of the messages they send.

How we handle mobile numbers and consent records is described in the Privacy Notice.

16. Changes to these Terms

We may revise these Terms. We post the revised Terms on this page with a new version and effective date, and record the change in our legal changelog. We do not email you about changes. A material change is put to you in the app: the next time you sign in, the app asks you to accept the updated Terms, and you must accept them to keep using the Service. Until then the change does not apply to you. Corrections and clarifications are posted here without a prompt. Revised Terms do not apply to anything that happened before their effective date. If you do not accept, you can cancel your subscription and delete your account (see Account Deletion). Price changes follow section 4.4.

17. Entire Agreement

These Terms, together with the documents they reference, constitute the entire agreement between you and FitTrainr regarding the Service and supersede any prior agreements. Our failure to enforce any right or provision is not a waiver of that right.

18. How to Contact Us

For questions about these Terms, email support@fittrainr.com.