How can we help?

Frequently asked

I'm a client — how do I sign in?

Use the email address your coach used to invite you. If you don't see the invite, ask your coach to re-send it from inside the app, or check your spam folder.

I'm a coach — can I bring my existing clients over?

Yes. Invite each client by email or share your unique sign-up link. Bulk import is on the roadmap; for now, the invite UI keeps the process under a minute per client.

Does FitTrainr replace my certification, insurance, or licence?

No. FitTrainr is software. You remain responsible for your professional credentials and any local licensing requirements. See our terms of service.

Is FitTrainr a medical app?

No — and we are explicit about that. FitTrainr is a wellness and fitness platform. We do not collect Protected Health Information (PHI), are not a HIPAA-covered entity, and do not provide medical services. Read the wellness disclaimer for the full statement.

Can I delete my account?

Yes. Sign in and visit your profile, or use the public account deletion page if you can't sign in.

Where is my data hosted?

On Google Cloud Platform in the us-central1 region (Iowa, USA). See our privacy notice for the full picture, including international transfer language for EU users.

Do you have a status page?

Not yet — it's on the post-launch roadmap. In the meantime, ongoing incidents are posted to the in-app banner and to support@fittrainr.com subscribers.