Account Deletion

This page explains how to delete yourFIT TRAINR LLC ("FitTrainr") account, what information we delete, what we retain (and why), and how long the process takes. We provide this page publicly — without requiring you to sign in — because we believe you should be able to start the deletion process even if you have lost access to your account, and because Apple App Store guideline 5.1.1(v) and Google Play policy §4.8 both require it.

1. Request From Inside the App (Recommended)

The simplest way to delete your account is from inside the FitTrainr app while you are signed in. The path is the same on web and mobile:

1. Open FitTrainr and sign in.
2. Go to your Profile page (bottom nav or sidebar).
3. Scroll down to Delete account.
4. Type DELETE to confirm, then choose Permanently delete my account.
5. Your account and the records in our database are deleted immediately and you are signed out everywhere. Progress-photo files, the messages and files you sent in chat, and your AI chat history are deleted within 30 days. This cannot be undone.

To delete only your device data, use Delete my device data on the Connected devices screen.

Once deletion is processed, your account is immediately disabled — you will be signed out everywhere, your profile will no longer appear to coaches or clients, and any active subscription billed by FitTrainr is cancelled (no refunds for the current period unless required by law). A subscription billed through Apple must be cancelled in your Apple account settings.

2. Request by Email (No Sign-In Required)

If you cannot sign in — for example because you no longer have access to the email address on the account — you can request deletion directly by email:

Email support@fittrainr.com and include:

• The email address on your FitTrainr account.
• A clear statement that you are requesting full account deletion.
• Any other details that help us verify you are the account holder (for example, the approximate date you signed up, the device you used, or the name on the account).

We may ask follow-up questions if we cannot verify identity from the information provided. This is a privacy protection — it stops someone else from deleting your account on your behalf.

3. What We Delete

When your deletion request is processed, we delete the following information from our active production systems. Most of this is removed immediately. Progress-photo files, the messages and files you sent in chat, and AI conversation history are removed within 30 days.

• Account record: your email, password hash, authentication identifiers, and role assignments.
• Profile: your name, profile photo, bio, timezone, preferred units, and any other profile fields you set.
• Body metrics: body weight, body fat percentage, tape measurements, heart rate readings, and other wellness metrics you logged.
• Progress photos: all photos you uploaded, including the original files in object storage and any derived thumbnails.
• Messages: every message you sent in 1-1 and group chats, with the photos, files, voice notes and videos you sent, and any quote of your words in someone else's reply. Your name is removed from the conversation. A 1-1 conversation is deleted in full, for you and for the other person. In a group chat, messages written by the other members stay visible to them; where you had sent something they see a "message removed" placeholder from "Deleted user". If a message someone else wrote contains health-related information about you, email support@fittrainr.com and we will remove it.
• Workouts: assigned workout plans, sets / reps / rest data, and workout completion history.
• Nutrition logs: meal entries, custom foods you created, and macro / calorie history.
• Device data: everything synced from connected health apps, your device connections and your sharing settings. Data in Health Connect or on your phone is not affected.
• Linked records: appointments, schedule entries, notes, AI conversation history, and any other records tied to your user identifier.

4. What We Retain (and Why)

A small set of records is retained after account deletion. Each is kept for a specific reason permitted (or required) by law:

• Financial records. US tax law and accounting standards require us to retain invoices, receipts, refund records, and chargeback documentation for several years. These records contain the minimum identifiers necessary to substantiate the transactions (typically your name, billing email at the time of purchase, the amount, the date, and a reference to the payment processor). They are not used for any operational purpose after deletion.
• Deidentified analytics. Aggregate event data (for example, "1,247 nutrition logs were created today") that has been stripped of identifiers or is not reasonably linkable to you may be retained indefinitely. This data is used to operate and improve the platform.
• Audit and security logs. System and security logs (sign-in attempts, administrative actions, abuse reports, security incident records) are retained for a limited period for fraud prevention, security investigation, and legal compliance purposes. We minimise the personal data in these logs and apply short retention windows wherever possible.
• Signed contracts. A contract you signed with a coach is a legal record and stays with that coach.
• Records subject to legal hold. If we have received a valid legal request — for example a subpoena, a preservation request, or a court order — that requires us to preserve specific records, those records will be retained for as long as the legal obligation lasts and then deleted.
• Other people's group-chat messages. Messages written by other members of a group chat stay in that chat. Everything you sent, and your name, is removed (section 3).
• Support requests. Requests you send to FitTrainr support after 2026-10-04, and our replies, are kept for 24 months after the request is closed, so we can resolve disputes, investigate security and abuse reports and fix recurring problems. Once your account is deleted the request is no longer linked to it, and the files you attached are deleted unless the request is about a security incident, abuse, fraud or a payment dispute. To have a request deleted sooner, email support@fittrainr.com. Requests sent on or before 2026-10-04 are deleted with your account, unless another item in this list applies.

See our Privacy Notice for the full list of data categories we collect and the lawful bases on which we process them.

5. How Long Deletion Takes

We commit to completing account deletion within thirty (30) days of receiving a verified request. In practice most deletions complete within a few business days; the 30-day window is an outside limit that accounts for backups, verification of disputed requests, and propagation through our processors.

Backups: copies of your data may persist in encrypted backups for a short additional period until those backups are rotated out of storage. We do not restore deleted data from backups, and the backups themselves are not used for any operational purpose.

6. Need Help?

If you have questions about this process, or if you have submitted a deletion request and have not received confirmation, contact us at support@fittrainr.com. Privacy-specific questions can be sent to support@fittrainr.com.